More filters. Sort order. Jul 13, Doug Olsen rated it it was amazing. I could easily rate this as 5 star or 1 star. Why Well of course it was very, very clever. But it sort of played a practical joke on the reader.
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Not nice. Claire rated it it was ok Aug 29, Tanner Ashley rated it did not like it May 17, Ruth O'Connor marked it as to-read Oct 21, Lin marked it as to-read Nov 09, Sue is currently reading it Feb 03, Laura added it Apr 27, There are no discussion topics on this book yet. About Stephen Mossop. Stephen Mossop.
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Books by Stephen Mossop. Trivia About The Librarian's T No trivia or quizzes yet. Welcome back. Just a moment while we sign you in to your Goodreads account. However, the term can be applied in a variety of ways, from a thin veneer of politeness, to an all-encompassing ethic focussing organisational and individual attention on understanding and meeting the needs of the customer. For customers, the library's Front Line team is the 'human face' of the library.
How well they do their job can have a massive impact on the quality of the learning experience for many students, and can directly impact upon their success.
The importance of their role, and the quality of the services they offer, should not be underestimated — but in an increasingly digital world, and with potentially several thousand individuals visiting every day whether in person or online , each with their own agendas and requirements, how can the library's Front Line team deliver the personal service that each of these individuals need? Customer Service in Academic Libraries contributes to what academic libraries, as a community, do really well — the sharing of best practice.
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It brings together, in one place, examples of how Front Line teams from libraries across a wide geographical area — Hong Kong, Australia, Turkey and the United Kingdom — work to 'get it right for their customers'. All have their own tales to tell, their own emphases, their own ways of doing things — and all bring their own examples of best practice, which it is hoped readers will find useful in their own context. Customer Service at Victoria University, St. How Do We Train Staff? Future Considerations? Chapter 6.
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Abstract Bibliography Index. He has published and presented widely on aspects of Strategic Organisational Development and Library Management, and has special interests in library design, RFID and customer relationship management. Newsletter Google 4. Help pages.
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Publisher: Chandos Publishing. Click to have a closer look. Select version. About this book Contents Customer reviews Biography Related titles. Images Additional images. About this book The term 'customer service' is not new to the academic library community. Series: Chandos Information Professional Series.